Metsa AI Terms & Conditions

Website Terms and Conditions

Last updated 20.02.2026

1. About these Terms

1.1. These Website Terms and Conditions (“Terms”) apply to your use of the website operated by Metsa AI Travel OÜ (“Metsa AI”, “we”, “us”, “our”) at www.metsa.ai (the “Website”).

1.2. By accessing or using the Website, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Website.

1.3. These Terms are available in the English language only. You should save or print a copy of these Terms for your records.

1.4. The Website is currently provided free of charge and serves as a marketing and information portal for future Metsa AI products and services (for example AI-powered travel planning tools). It does not yet provide booking or paid services. Any future services will be governed by separate terms and conditions.

1.5. The Website content is provided for general informational purposes only and does not constitute travel advice, professional advice or a recommendation. You should verify all travel information directly with the relevant provider before making decisions.

2. Who we are

Metsa AI Travel OÜ is a private limited company incorporated in Estonia with the following details:

• Company name: Metsa AI Travel OÜ
• Registry code: 17359030
• Registered address: Algi St 29, Tallinn 12916, Harju county, Estonia
• E-mail: info@metsa.ai

3. Eligibility and use of the Website

3.1. The Website is intended for individuals who are at least 18 years old. By using the Website, you confirm that you are at least 18 years old and have the legal capacity to enter into these Terms.

3.2. You may use the Website only for lawful purposes and in accordance with these Terms. You agree not to:
(a) use the Website in any way that violates applicable law or regulation;
(b) attempt to gain unauthorised access to any part of the Website or to any server, system or network connected to the Website;
(c) introduce any viruses, malware or other harmful code;
(d) interfere with, disrupt or attempt to interfere with or disrupt the operation of the Website;
(e) use any automated means (such as bots or scrapers) to access the Website, except as permitted by applicable law and standard search engine indexing.

3.3. We reserve the right to suspend or terminate your access to the Website if we reasonably believe that you have breached these Terms or are using the Website in an unlawful or harmful manner.

4. Sign-up / waitlist

4.1. The Website may allow you to submit your details to:
• receive news and updates about Metsa AI;
• join a waitlist or early access program for future Metsa AI products or services;
• receive invitations to participate in user research, surveys or beta programmes.

4.2. Your use of the sign-up form and our processing of your personal data are governed by our Privacy Policy and Cookie Policy, which form part of these Terms.

4.3. Submitting your details through the sign-up form does not create any obligation for you to purchase or use any future Metsa AI services, and does not itself constitute a contract for travel or other services.

5. Metsa AI intellectual property

5.1. Except as expressly stated in clause 6 (Third-party intellectual property), the Website and its original content created by or on behalf of Metsa AI (including text, graphics, logos, icons, images, videos, design, layout, trademarks, software and other materials) are owned by or licensed to Metsa AI and are protected by copyright, trademark and other intellectual property laws.

5.2. Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Website for your own personal and non-commercial purposes.

5.3. You must not, without our prior written consent:
(a) reproduce, modify, distribute, publicly display, publish or create derivative works from any part of the Website or its content, except as expressly permitted by law;
(b) use any of our trademarks, trade names or logos in any way that may cause confusion or imply endorsement;
(c) remove or alter any copyright, trademark or other proprietary notices.

5.4. Any rights not expressly granted to you in these Terms are reserved by Metsa AI or its licensors.

6. Third party intellectual property

6.1. The Website may display names, logos, trademarks, service marks, images, descriptions and other materials belonging to third parties, including Hotels (as defined in clause 8.1).

6.2. All third-party intellectual property remains the property of its respective owners. Nothing in these Terms grants you any rights in relation to such third-party intellectual property.

6.3. Third-party names, trademarks and other brand elements are displayed for identification, descriptive and informational purposes only. Unless explicitly stated otherwise in writing, such display does not imply any affiliation, partnership, sponsorship or endorsement by Metsa AI or the relevant third party.

6.4. Where third-party materials are displayed, they may be sourced from publicly available information or provided directly by the relevant Hotel or rights holder.

6.5. Metsa AI does not claim ownership over any third-party materials, displays them in good faith for informational purposes only, and does not intend to infringe any rights of third parties.

6.6. If any rights holder believes that material displayed on the Website may infringe its intellectual property rights, they may submit a notice in accordance with clause 10 (Takedown and correction process). We will review and address such requests in good faith and in a timely manner.

7. Third-party websites and content

7.1. The Website may contain links to third-party websites or services (for example, social media platforms or Hotel websites). These links are provided for convenience and informational purposes only.

7.2. We do not control and are not responsible for the content, availability, accuracy, privacy policies or practices of any third-party websites or services. Accessing any third-party website or service is at your own risk and may be subject to separate terms and conditions and privacy policies.

7.3. The inclusion of a link to a third-party website does not imply any endorsement, affiliation, partnership or approval by Metsa AI, unless explicitly stated otherwise.

8. Hotel listings and referral model (informational directory)

8.1. The Website may display information about hotels, accommodations and other travel service providers (the “Hotels”), including their names, general descriptions, locations and links to their official websites.

8.2. During the current phase of the Website, Metsa AI (a) does not provide booking services, (b) does not process payments, and (c) does not act as an agent, intermediary, reseller or contractual partner of any Hotel. The Website currently operates solely as a non-commercial referral directory. Metsa AI does not receive any commission or other remuneration from Hotels for referrals during this phase.

8.3. When you click on a Hotel link, you will be redirected to the official website or booking environment of the relevant Hotel or a third-party provider. Any booking, reservation, payment or other transaction is concluded directly between you and that third party, and is governed exclusively by their terms and conditions.

8.4. Metsa AI is not responsible for (a) the performance of any Hotel services, (b) the accuracy or completeness of pricing, availability or descriptions provided by Hotels; or (c) any dispute between you and a Hotel or third-party provider.

8.5. Unless explicitly stated otherwise in writing, the inclusion of a Hotel on the Website does not imply: (a) a partnership, joint venture, agency or employment relationship between Metsa AI and the Hotel; (b) endorsement or approval by the Hotel of Metsa AI;

8.6. Hotels may be included on the Website based on independent research, publicly available information or prior communications with the relevant Hotel. Hotels may request correction or removal of their listing in accordance with clause 10 (Takedown and correction process).

8.7. Information displayed on the Website may change at any time. We may update, correct, or remove any listing or content on the Website at any time, including where we reasonably believe it may be inaccurate, unlawful, or infringe third-party rights.

9. Source of information and accuracy

9.1. Information about Hotels displayed on the Website may be sourced from publicly available materials, official hotel websites, publicly accessible databases, or information previously provided to us by the relevant Hotel or other third parties. Information may be reformatted, summarized or structured using automated tools, including AI-based tools.

9.2. While we aim in good faith to present accurate and up-to-date information, we do not guarantee that Hotel descriptions, amenities, availability, pricing, images or other details are complete, current or error-free. Hotels remain solely responsible for the accuracy of information presented on their own websites and booking systems.

9.3. Some descriptions, summaries or structuring of information may be generated or assisted by automated tools (including AI). Automated outputs may contain errors or omissions. You remain responsible for verifying accuracy with the relevant Hotel/third party.

9.4. To the maximum extent permitted by law, Metsa AI shall not be liable for: (a) inaccuracies in third-party content or AI outputs; (b) changes in Hotel services, pricing, availability or policies; or (c) any loss, damage or expense arising out of or in connection with reliance on Hotel information displayed on the Website.

9.5. These limitations of liability do not affect your rights as a consumer under mandatory consumer protection laws.

10. Takedown and correction process

10.1. If you are a Hotel or another rights holder and notice that: (a) your intellectual property rights may have been infringed; (b) information about your Hotel is inaccurate or misleading; or (c) you do not wish your Hotel to be displayed on the Website, please send a written request to info@metsa.ai including: (a) identification of the Hotel or material concerned; (b) a brief description of the issue or correction requested; (c) evidence of your authority to act on behalf of the Hotel (if applicable); and (d) your contact details so we can reach you if needed.

10.2. Upon receiving your request, we will review it carefully and act in good faith. Where appropriate and substantiated, we will correct or remove the relevant content within a reasonable timeframe. Our goal is always to ensure accurate information and maintain a smooth, cooperative relationship with Hotels.

10.3. We may request additional information if needed, and we reserve the right to reject requests that are manifestly unfounded, abusive, or not sufficiently substantiated. All requests are evaluated fairly and in a collaborative spirit, with the aim of reaching a solution that works for both the Hotel and our platform.

10.4. In addition to intellectual property and correction requests, any person may notify us of allegedly illegal content (for example unlawfully used images, defamatory statements, or other rights infringements). Notices should include sufficient detail to locate the content, explain why it is unlawful, and provide contact details. We will assess notices in good faith and may temporarily restrict access to content while we investigate. Where appropriate, we may request further information and/or contact the affected party for their response. We may reject notices that are manifestly unfounded or abusive. We may take reasonable measures against repeat infringers or repeat abusive notifiers.

11. Privacy and cookies

11.1. Our use of your personal data in connection with the Website is described in our Privacy Policy.

11.2. Our use of cookies and similar technologies is described in our Cookie Policy. Non-essential cookies are only used with your consent, which you can give or withdraw via the cookie banner and settings on the Website.

12. No warranties

12.1. The Website, including all content and information made available on or through it, is provided on an “as is” and “as available” basis.

12.2. To the maximum extent permitted by applicable law, we do not make any warranties or representations, whether express, implied or statutory, regarding the Website, including but not limited to warranties of accuracy, completeness, reliability, merchantability, fitness for a particular purpose, non-infringement or availability.

12.3. We do not warrant that the Website will be uninterrupted, secure or free from errors, viruses or other harmful components. You are responsible for using appropriate security software and backup procedures.

13. Limitation of liability

13.1. Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury, liability arising from intentional misconduct or gross negligence, or liability for fraud or fraudulent misrepresentation.

13.2. Because the Website is provided free of charge and does not currently offer paid services, our liability in connection with your use of the Website is limited as follows:
(a) we will not be liable for any indirect, consequential or special losses, including loss of profit, loss of data, loss of goodwill or business interruption;
(b) we will not be liable for any loss or damage arising from your use of third-party websites or services linked to from the Website.

13.3. Subject to clause 13.1 and to the extent permitted by law, our total aggregate liability arising out of or in connection with your use of the Website will be limited to EUR 100.

13.4. Subject to clause 13.1 and to the maximum extent permitted by applicable law, Metsa AI shall not be liable for any claims, losses or damages arising out of or in connection with:

(a) the inclusion, exclusion, ranking, description or presentation of any Hotel or third-party content on the Website;

(b) any alleged infringement of third-party intellectual property rights in relation to materials displayed on the Website, where such materials were obtained from publicly available sources, provided by the relevant rights holder, or otherwise displayed in good faith for informational purposes;

(d) any dispute, claim or disagreement between a user and a Hotel or other third party.

13.5. Nothing in this clause affects any rights you may have as a consumer under mandatory consumer protection laws.

14. Changes to the Website and these Terms

14.1. We may update, modify or discontinue any part of the Website at any time, for example to reflect changes in our products, services, technology, business priorities or applicable laws.

14.2. We may also amend these Terms from time to time. If we make material changes, we will publish the updated Terms on the Website and update the “Last updated” date at the top. Where required by law, we will provide additional notice.

14.3. By continuing to use the Website after the updated Terms have been published, you agree to be bound by those updated Terms. If you do not agree with the changes, you should stop using the Website.

15. Applicable law and jurisdiction

15.1. These Terms and any disputes arising out of or in connection with them are governed by the laws of the Republic of Estonia, without regard to conflict of laws rules, provided that this shall not deprive consumers of the mandatory protections afforded to them under the laws of their country of residence.

15.2. The parties shall first attempt to resolve any dispute amicably. If a dispute cannot be resolved amicably, it shall be brought before the Harju County Court (Harju Maakohus) in Tallinn as the court of first instance, unless mandatory consumer protection law provides otherwise. Consumers may also, at their option, refer disputes to out-of-court dispute resolution bodies, including the Consumer Disputes Committee (Tarbijavaidluste komisjon).

15.3. If you are a consumer residing in another EU / EEA Member State, you may also have the right to bring proceedings in the courts of your country of residence under applicable consumer protection rules.

16. Contact

If you have any questions about these Terms or the Website, you can contact us at info@metsa.ai or by post at Metsa AI Travel OÜ, Algi St 29, Tallinn 12916, Estonia.